Courses

Leading Courageous Conversations

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Leading Courageous Conversations

8 MODULES

12 HOURS

A course to develop the skill of saying what needs to be said for middle leaders.

Course Overview

    • Framing this program - why QCC, why EduSpark

    • Why learn the craft of conversations that need 'courage'?

    • The Learning Pipeline - how people learn

    • Feedback and Threat in the brain

    • An Explanation of the SCARF Model

    • Problems in Delivering Feedback

    • Default Feedback Structure - The model we want to disrupt

    • Feedback Success Principles

    • Connect-Extend-Challenge Reflection Exercise

    • Introducing The Conversation Toolkit

    • Element 'Zero': Listening

    • Element 1: Message

    • Element 2: Question

    • Element 3: Frame

    • Element 4: Check In

    • Element 5: Emotions

    • Exploring examples of the toolkit

    • Understanding and crafting your feedback message

    • Downloadable Practice Scenarios (under Resources Tab)

    • 8 Scenarios on a single page

    • Downloadable Feedback Planner

    • Want help with your own scenario?

    • Why feedback is central to learning

    • How to ask for feedback

    • The Agent-Arena Model

    • How to start a difficult conversation

    • Meet the course producers

    Highlights:

    Self-paced

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